Customer Service – Parent Style

I’ve worked in customer service roles for around 20 years and in my current job we have training every so often to make sure we’re all singing from the same hymn sheet and giving great service to all customers. Some of the sessions made me think how this these skills extendย to the kids. Think you’ve got no customer service skills? Think again…

GREETING

Oh how lovely to see you again and at 6.30 a.m on a Sunday morning too! You are keen aren’t you?!

EMPATHY

I totally understand your frustation at not being able to eat icecream for breakfast – I’d love to too however I think we can reach a compromise. You’ll have cereal – like it or lump it.

TRANSFERRING CALLS

I’m ever so sorry you’ve come through to the wrong department.

Yes I know you’ve been waiting a long time.

No, I can’t help you kill the Mario boss.

Could you please hold while I transfer you to the Daddy department.

PATIENCE

No, we’re not nearly there yet.

No, we’re not going to the Lego store again.

No, you can’t eat a yoghurt in the car.

No, that wasn’t a squashed hedgehog,it was a um,lost teddy bear.

Oh, god don’t cry!!

TIME MANAGEMENT

Will you walk a bit faster please we would have been nice and early, I had it all planned out until you got that Play Doh stuck in your hair/cereal all over the floor/forgot your fruit money. Now we need to do that silly walk/run that makes Mummy look and feel silly.

ACTIVE LISTENING

Yes, you can have Lego Dimensions.

Yes, of course you can have all the never ending bits that go with it.

Yes, I know it’s ยฃ94.99 just for the starter kit.

Wait…WHAT?

GENUINE APOLOGY

I’m really very sorry that your chocolate has all disappeared. I can’t think where it could possibly have got to.

No, of course I haven’t eaten it all again!

NEGOTIATION

Look if you just behave at the Dr’s surgery and stop running across the sofa’s I’ll get you a Happy Meal.

Ok, ok a Happy Meal AND a super squishy twirly whirly toy that will do my head in after 10 minutes.

GOING ABOVE AND BEYOND

Oh, of course it doesn’t matter that you left it til the night before to tell me there’s a letter squashed with your banana at the bottom of your school bag telling me that you need a costume by tomorrow morning. Mummy will stay up all night botching something together. It’s all good!

SMILE

Oh how lovely that you tipped all the Lego all over the floor and Mummy stood on that pokey bit of the Piece of Resistance!

No, of course I’m not crying I’m smiling REALLY happily at your creativity. I love to see your toys strewn everywhere. It’s so much fun to pick them up 56372829 times a day.

Us parents totally rock at customer service ๐Ÿ˜‰

julie-x-2

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18 thoughts on “Customer Service – Parent Style

  1. This is brilliant! Love the disappearance of the chocolate hehe. (It disappears in our house too). Although I firmly believe that if my “customer service” is anything to go by I should definitely be sacked. It is somewhat frowned upon to shout “Your bum stinks! Have you pood? You have you stinkbag!” at a customer no?? :0) xx

    Liked by 1 person

  2. Oh my gosh, I loved this post. Your boy sounds just like mine! And stunning blog, too. But back to the post. I also worked in Customer Service before I became a stay at home mom and I am definitely laughing over here because this post is so true. You know your Customer Service well, my dear. I am definitely coming back to read more, thanks for the laughs!

    Liked by 1 person

  3. Haha! Sounds like your job is giving you some fab parenting skills. The Lego kits are crazy, aren’t they?! Even the Duplo might require us to take out a loan.
    Thanks so much for linking up to #fartglitter x

    Liked by 1 person

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